Complaints
How can I submit a complaint about the service I receive?
We take all customer complaints seriously. If you encounter any issues with our service, please reach out to our customer support team via , by calling 1-877-524-7143, or by emailing support@courtrec.com.
What should I do if I believe the information in my report is inaccurate?
CourtRec obtains its data from third-party providers, and this information cannot be altered. However, you can request the removal of specific information by visiting our Remove My Info page and following the provided instructions.
I didn’t receive my report after paying the fee - what should I do?
If you have any issues accessing your report, please contact our customer support team through , by phone at 1-877-524-7143, or by email at support@courtrec.com.
Can I get a refund if I’m not satisfied with the service?
We are committed to your satisfaction. You may request a refund through , by phone at 1-877-524-7143, or by email at support@courtrec.com.
How long does it take to resolve a complaint?
We strive to respond to all email inquiries within 2-3 hours. Our customer support team is available 24/7 to assist you through , phone (1-877-524-7143), and email (support@courtrec.com).